General Terms and Conditions
Data Accuracy
It is our policy to ensure the data we hold is correct. When placing an order online or by phone, please ensure you give us correct information. Incorrect information may result in your order being delayed or in the case of an incorrect address, may be lost. In this case, we are not responsible for the loss.
Security
We take security seriously and have made sure that data submitted by this web site is encrypted. In addition to this first level of security, credit card details are stored in an encrypted form. We do not store your card details in clear text.
Pricing
Advertised Prices
Prices, offers and products are subject to availability and may change.
Every effort is made to ensure that the description and prices we advertise are correct. On rare occasions descriptions advertised prices can be incorrect. This is never intentional. The most common cause of this is a supplier changing their prices and is beyond our control. In these circumstances, we will contact you to make sure it is ok to proceed with the order at the new price. E&OE.
Payment Of Goods
We do not charge for any item until it is ready to ship.
If you are shopping from outside of the united kingdom, place your order and your credit card company will convert the transaction to your national currency.
Shipping
If you are a new customer to Dave's RC Models, and have not ordered from us before goods can only be sent to the address the payment card is registered to. This is to prevent card fraud and is for your protection as well as ours. This is the policy of our merchant service provider. If however, you are a repeat customer we can ship to an alternate address.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. If you reside outside the UK or Ireland please ring or email your order, as our website will only accept orders within UK and Ireland.
Returns
Postal Service
Do not use express services to return itemsto us or we will be unable to refund you the full cost paid. If the item exceeds the level of compensation offered by the standard recorded delivery we will refund you if you choose to use a special delivery service.
Faulty Goods
No items will be replaced or refunded without first receiving the goods back.
If goods are returned with fault, they will be sent back to the supplier. We will wait for the suppliers decisionregarding the item before replacing or refunding the goods. If the supplier decides the item has been damaged by the customer, no refund or replacement will be given.
Damaged Goods
It is the customers responsibility to carefully check that all merchandise received is undamagedand in good working condition.
If you are returning items to us and they are lost by the postal service you use, we do not accept any responsibility. It is your responsibility to ensure goods are returned to us in the condition in which they were received.
Any claims in respect of damage, shortage or manufacturing faults must be made in writing to Dave's RC Models, Unit 49 Lackaghboy Ind. Est, Tempo Road, Enniskillen, Co Fermanagh, BT74 4RL or by telephone to 02866 324385 within 3 days of receipt of merchandise.
Shipping and packaging charges for returning merchandise will not be borne by us, unless prior authorisation has been obtained. Any charges incurred by us may result in being billed back to sender unless other prior arrangements were made.
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery.If you have already accepted delivery and then find shipping damage, please call us on Tel: 01908 313142 immediately. Save all packaging material and paperwork; do not throw anything away! On some occasions the couriers have asked to see any damaged packaging.
Incorrectly Sent Items
If you order an item in error, only the price of the returned goods will be refunded. Postage will not be refunded. We will not accept back items that are not in as-new condition.
It is not impossible that our staff will send you the wrong item by mistake. We apologise if this rare occurrence happens. If this is the case for you then please contact us to let us know what has happened and return the item as soon as possible. We will not dispatch replacements to you with out the incorrectly sent item being returnedto us. This is to protect ourselves and our customers from prices increases.
Order Processing
Additions To Orders
As we begin processing your order immediately after receiving it, it may not always be possible to amend or add to the order. Should you wish to add other items you will need to place a separate new order, and upon receipt of which we will endeavour to add it to your existing order if we are able to. This can only occur providing the original order has not already been processed. If you wish to cancel a recently placed order please telephone us on 028 66 324385. International callers call 00442866324385 or e-mail us at orders@davesrcmodels.co.uk.
Our opening times are 10am to 6pm.
Postal Losses
If items are lost or damaged on their way to you, we must await confirmation from the courier or postal serviceused that the parcel was lost or damaged before we can resend items.
Delivery Schedule
Most orders received by 12 noon are despatched the same day, however, delivery times can varydepending on stock availability and demand for our services. We always process orders as quick as is possible.
All parcels we despatch require a signatureas proof of delivery. In the event where our carriers have left a card stating that a delivery has been attempted, you must act upon this card information and contact the carriers direct to arrange another delivery time as soon as possible. Failure to do this will result in the parcel being returned to Dave's RC Models which will incur extra charges amounting to £12.00